Go To Travel with Airbnb

Guide for guests

Welcome to the Go To Travel Campaign on Airbnb.

Find a home that suits you.

What's New

We are currently suspending all new bookings for the Go To Travel Campaign. We will update the details on this FAQ page as needed.

Booking with a Go To Travel Campaign eligible listings

We are excited to share that when we launch Go To Travel Campaign discounts through Airbnb, Guests will be able to book domestic trips at a discounted rate, on the condition that they accept the Go To Campaign Terms and Conditions. When the Campaign launches from Oct 20, the discounted rates will be applied automatically at the time of booking. As part of the reimbursement application for these discounts, Airbnb will submit booking information to the Japanese government, the Japan Tourism Agency, and the Campaign Administrative Office.

Not all listings are eligible for Go To Travel. When booking, please note the following:

  1. Eligible listings for discount will be marked with a “GO TO” label on the photo on the search results page.
  2. The discount coupon will automatically apply to your reservation if you make a reservation during the campaign period in a applicable listing. If the discount is not applied to your reservation, you can enter the coupon code by yourself. Coupon code: JAPANGOTO (Note: If the discount is not applied even after entering the coupon code, it is assumed that the reservation period is not applicable to the campaign. Please check your reservation details again.)
  3. In order to apply discounts correctly for your booking, please enter the number of Guests accurately. Alterations to the number of Guests, or optional fees added after booking will not be eligible for the discount. Guests will need to cancel and rebook, and cancellation policies for the listing will apply.

Other notes
・Listings available for the campaign: Promotional discounts are only available for bookings on eligible listings. The discount (coupon) will be automatically applied to the payment page for qualifying bookings.

・Starting with reservations and sales after midnight on November 17, if the travel involves more than eight nights, the campaign will be eligible for travel only up to seven nights. Please refer to the announcement by the campaign office for details. The discount will be automatically reflected on the guest's reservation screen.

・Cancellation fees: Please note that if a guest cancels a reservation, the 35% discount portion may be charged as part of the cancellation policy.

・In case of reservation changes, please note that no discount will be added if you add more people or more days, and the total trip price will be larger than the original price.

・Bookings qualifying for Go To Travel campaign discounts cannot be combined with other Airbnb vouchers.

・For bookings of 30 days or more, the Go To Travel campaign discount will not be applied due to our system.

・For reservations made through Go To Travel campaign, you will be required to provide a valid document to prove your name and address. Failure or refusal to show these documents may result in a refund or cancellation of the reservation.

・Certain areas may be designated as exempt areas for the Go To Travel Campaign depending on the extent of the coronavirus outbreak. If your listing is located in an exclusion zone, all discounted reservations will be cancelled. If you wish to stay without the discount, you will need to make a new reservation.

About Regional Gift Vouchers

A voucher that can be used at eligible stores (souvenir shops, restaurants, tourist facilities, activities, transportation, etc.) for the duration of the trip in the prefecture of the destination and adjacent prefectures.

・The voucher can be received from 3.00pm on the check-in date and be used until 11:59pm on the check-out date.
・The coupon cannot be used in the event of trip cancellations.
・The coupon may not be used in the event of the spread of the coronavirus or due to a disaster.

How to calculate Regional Gift Vouchers
・An amount equivalent to 15% of the trip cost is distributed to travelers as the regional gift voucher.
・If a fraction of less than 1,000 yen is included in 15% of the travel price, the coupon is rounded off and a coupon of 1,000 yen will only be issued if the fraction is 500 yen or more.
・Coupons are issued in increments of 1,000 yen per coupon and no change will be given.
・If the total amount of the trip cost is under 3,334 yen, the coupon will not be issued. For example, 15% of 3,333 yen is equivalent to 499.95 yen < 500 yen. It becomes 0 yen if you round off the price, which is below 1,000 yen.
・You cannot refund the coupon you did not use during your trip.

For more infomation, please visit the Go To Travel Campaign Office Website.

About electronic coupons

There are two types of regional gift vouchers: paper coupons and electronic coupons, but Airbnb only offers electronic coupons. There are five types of electronic coupons: 1,000 yen - 5,000 yen coupons in increments of 1,000 yen. Multiple vouchers can be redeemed in a single transaction.

How to receive the electronic coupons

  1. Go to the voucher site.
  2. Choose your travel agency (travel agency ID 1001: Airbnb), enter your confirmation code of your reservation and the location of your first night's stay and login to the site.
  3. To receive the coupon, SMS authentication is required after entering the above information. Press the "Agree to the above and proceed to SMS authentication (「上記に同意してSMS認証に進む」)" button.
  4. You will be redirected to the SMS authentication screen. Enter your phone number and you will receive a four-digit verification code in your SMS message.
  5. Enter the 4-digit verification code and press the "View coupon (「クーポンを見る」)" button.
  6. After receiving the coupon, you will see the balance of the coupon on your My Page.

・The recommended environment for the electronic coupon site is as follows, and it can be used only with a smartphone. You may not be able to visit the site with the environment outside of this.
[OS] Android 7 or later, iOS 10 or later
[Browser] Safari latest version, Google Chrome latest version
・ To use the electronic coupon, travelers do not need <to download the app. You can access it through your web browser (Google Chrome or Safari). The confirmation code of your reservation can be found in the email you received from Airbnb when you completed your booking ('Reservation confirmed for [destination]' by automated@airbnb.com) and is a combination of letters and numbers starting from H consisting 10 digits. To find the confirmation code through the Airbnb site or the app, select 'Trips', then 'Past reservations', and select the relevant reservation. You will find the confirmation code in the field, 'Your home reservation'.
・For bookings made on the day of check-in, only bookings confirmed by 7.30am on the day of the event will be able to download the coupon after 3.00pm the next day. Reservations made after that on the check-in day will not be able to download the coupon until 3.00pm two days later.
・Travelers will not be able to log in prior to their check-in date. You will see an error message on the screen if you attempt to. You can login to the voucher site after 23:59PM on the check-out day, however it will show as "Timeout" (「期間切れ」).
・ Depending on the length of your stay, some coupons may not be available for use, so please make your reservations as early as possible.

How to use electronic coupons

  1. Select the amount of money you wish to use and press "Get a Coupon (クーポンを発行)" on 'My Page'.
  2. Display the coupon and press "Scan the QR code to use (QRコードをスキャンして利用する)".
  3. Scan the QR code of the store you would like to use the coupon in, and confirm that the coupon has been used.
  4. Show the clerk the confirmation screen and receive the merchandise.

The electronic coupon can be used from 3:00pm on the check-in date to 11:59pm on the check-out date.

For more information, please refer to the Go to Travel Office website.

Health and Safety Measures

To prevent the spread of coronavirus, the Campaign Administrative Office has issued the following guidelines for Guests:

  1. Prior to travelling, check your temperature and follow the instructions from the health center if you are having a fever or experiencing cold-like symptoms. Please also use the contact tracing app if you are using a smartphone.

  2. When traveling, observe the guidelines outlined in the New Travel Etiquette. For example, avoid crowded places or facilities and refrain from speaking loudly or shouting not only in accommodations, but also in all areas of your trip. The Campaign Office has released videos introducing New Travel Etiquette and New Travel Rules. Please take a look at these videos.

  3. You are required to check your temperature and provide verification documents upon check-in. Do avoid overcrowing at public baths and restaurants, and also when eating at accommodations or facilities. Please bring your driver's license and other documents for verification purposes. If you forget your documents, please follow the instructions of your accommodation for follow up later. You may be accused of fraud if you are found to have filed a false declaration.

  4. If your temperature is above 37.5°C, you will be asked to stay in your room or other location designated by the facility. Please be sure to follow the instructions of the employees of the accommodation/facility and the health center.

  5. Please refrain from traveling in large groups, groups of young people or groups of elderly people. According to public health guidelines, these groups are likely to increase the risk and spread of infection. While this will not disqualify any group automatically from participation in the program, extra care should be taken to ensure proper preventative measures are followed.

For more information, please refer to the information released by the Campaign Office.

Go To Campaign Terms and Conditions

・Coupons issued by Airbnb under the Go To Travel Campaign (referred to as “Campaign Coupon” below) can be used at listings that have been confirmed by the Go To Travel Administrative Office (referred to as “Administrative Office” below) to be in compliance with health and safety protocols. However, there may be cases in which the coupon cannot be used at an eligible listing.

・Bookings made by individuals residing in regions excluded by the Administrative Office (referred to as “Exclusion Areas” below), or bookings made at listings in Exclusion Areas, are not eligible to use the Campaign Coupon. If at least one of the Guests in the registration are confirmed (or suspected) to be residing in an Excluded Area, Airbnb may alter or cancel the reservation, in whole or in part. In such a case, the Booker and the Guest(s) agree to be liable to compensate the Host or Airbnb for any loss or damage caused, and are responsible to return any discounts and benefits received through the Campaign Coupon.

・Individuals determined by the Administrative Office to be ineligible (e.g. individuals residing outside of Japan) are not eligible to use the Campaign Coupon.

・By using the Campaign Coupon, Guests are agreeing to cooperate in preventative measures to minimize the spread of coronavirus, including following “New Travel Etiquette” guidelines.

・Please refrain from traveling in large groups, groups of young people or groups of elderly people.

・Stays which use the Campaign Coupon to obtain discounts are not eligible for reimbursement applications separately submitted by Guests directly.

・Stays booked after the start of direct discounts on Airbnb which do not have the Campaign Coupon applied are not eligible for discounts under the Go To Campaign, even if the stay is within the Campaign eligibility period.

・If cancellation fees apply for cancelled stays, the Campaign Coupon cannot be applied to the cancellation fee.

・In using the Campaign Coupon, Guests agree that their individual data collected by Airbnb and its group companies may be shared with third parties (including Japan Tourism Agency and Go To Travel Administrative Office) for the purpose of verifying usage of the Campaign Coupon, payment verification, processing of the Campaign Coupon, or investigation into inquiries relating to usage of the Campaign Coupon.

・These terms and conditions may be updated on an ongoing basis. Please check the latest version of these terms and conditions at the time of booking and use the Campaign Coupon after agreeing to the latest terms and conditions.